Khulisa
Challenge: Khulisa - a charity with the mission to build young people’s social and emotional skills - realised their existing DEI efforts were fragmented risking their mission’s effectiveness. They needed to integrate DEI deeply into their operations, address unconscious bias, and establish a culture where inclusivity is a central guiding principle.
Solution:
DEI Introduction Training, equipping staff with essential DEI knowledge.
Consultancy to establish a DEI Council.
DEI Audit to identify gaps and develop a strategic action plan.
Inclusive Recruitment training to revamped hiring processes
Unconscious bias resource creation: Developed tools to mitigate bias in daily operations.
Results:
100% noticed improvements: every participant reported significant positive changes.
5-star rating: the program received exceptional feedback across the board.
Key changes:
Developed a comprehensive DEI Statement.
Introduced a structured DEI meeting format.
Overhauled recruitment and induction processes to ensure inclusivity.
Launched a podcast club to keep DEI conversations active.
Revamped performance review processes for greater fairness.
Client Feedback:
“Since the UNLRN partnership, the whole organisation is more inclusive. The biggest change is actually the culture, the conversation - DEI is not an add on but a natural topic we are always bringing into spaces now. It's also helped us realise the areas we can develop and so we've put in practical changes too. On a personal note, I feel braver to speak about my own experiences of difference, particularly in a leadership role where I want to be a visible advocate for this.” – Jodie Wickers, CEO
“I particularly valued the practical guidance. I am so thankful for the pointers and look forward to implementing a lot of what we discussed. DEIB is more at the forefront of our future planning.” – Iman Haji, Head of Evidence and Impact
